At KeyInvest we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.
When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to make a complaint, just write to us at the following address:
Post: KeyInvest, GPO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8231 4049
Our Financial Services Complaints Resolution Guide provides more detail about how you can lodge a Financial Services complaint with us. We will make all efforts possible to investigate your Financial Services complaint, however, if the matter is not resolved to your satisfaction, you can then refer your Financial Services complaint to the Financial Ombudsman Services (FOS), who can be contacted at:
Post: GPO Box 3, MELBOURNE VIC 3001
Toll Free: 1300 78 08 08
Facsimile: (03) 9613 6399