Contact

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Contact KeyInvest Contact KeyInvest Lending Services Contact KeyInvest Investments Contact KeyInvest Retirement Living

KeyInvest

49 Gawler Place Adelaide SA 5000
PO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8211 8074
info@keyinvest.com.au

KeyInvest Lending Services

81 The Parade Norwood SA 5000
Phone: 1300 821 000
Fax: 08 8210 0010
lending@keyinvest.com.au

KeyInvest Investment Services

49 Gawler Place Adelaide SA 5000
PO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8211 8074
info@keyinvest.com.au

KeyInvest Retirement Services

49 Gawler Place Adelaide SA 5000
PO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8211 8074
info@keyinvest.com.au

If you have a complaint

At KeyInvest, we are committed to looking after your interests and we have established a process to deal with and resolve any customer complaints.

When we receive a complaint we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If you have a concern about our services you can contact us by telephone or in writing as follows:

Phone 1300 658 904
Fax 08 8231 4079
Mail Complaints Manager
KeyInvest
49 Gawler Place
Adelaide SA 5000
Email info@keyinvest.com.au

We will make all possible efforts to investigate your complaint, and advise you of the outcome as soon as possible.

If you are not satisfied with the steps taken by KeyInvest to resolve your lending services complaint you may wish to contact our external dispute resolution provider Credit Ombudsman Services Ltd (COSL) on:

Phone 1800 138 422
Fax 02 9273 8440
Mail PO Box A252
Sydney South
NSW 1235
Email info@cosl.com.au
Website www.cosl.com.au

If you are not satisfied with the steps taken by KeyInvest to resolve your investment complaint you may wish to contact our external dispute resolution provider Financial Ombudsman Services Ltd (FOS) on:

Phone 1300 780 808
Fax 03 9613 6399
Mail GPO Box 3
Melbourne VIC 3001
Email info@fos.org.au
Website www.fos.org.au

External dispute resolution is a free and independent service established to assist members and their customers to resolve specific complaints.