At KeyInvest we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.
When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to make a complaint, just write to us at the following address:
Post: KeyInvest, GPO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8231 4049
Our Financial Services Complaints Resolution Guide provides more detail about how you can lodge a Financial Services complaint with us. We will make all efforts possible to investigate your Financial Services complaint, however, if the matter is not resolved to your satisfaction, you can then refer your Financial Services complaint to the Australian Financial Complaints Authority (AFCA).
Australian Financial Complaints Authority (AFCA) details:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
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My decision to move happened very suddenly 3 years ago when my husband had to go into care. I had never lived on my own, so was a bit apprehensive. I am very happy that we found Wimmera Lodge, as it is everything I hoped for. We have a very friendly group of residents, and together have quite a good social life (if we wish). I feel very safe and have never had any reason to be nervous. We are only 5 minutes from the CBD, and have a town bus stop a short work away for anyone who does not drive. It is a very quiet area in a nice new neighborhood. My home is very cosy and comfortable and I would recommend the life-style to anyone.
We are delighted with our new home here at Chiton. The quality and attention to detail is second to none. We believe we are very fortunate to have the opportunity to enjoy the unique aspects of this 7 star eco village lifestyle. The wetlands walks are a delight and the vista from our living room is so peaceful; bird watching has become our new “hobby”. Truly a wonderful relaxing place to spend our retirement.
Chris and Terry
Chiton Retirement Living