At KeyInvest we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.
When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to make a complaint, just write to us at the following address:
Post: KeyInvest, GPO Box 3340 Rundle Mall SA 5000
Phone: 1300 658 904
Fax: 08 8231 4049
Our Financial Services Complaints Resolution Guide provides more detail about how you can lodge a Financial Services complaint with us. We will make all efforts possible to investigate your Financial Services complaint, however, if the matter is not resolved to your satisfaction, you can then refer your Financial Services complaint to the Australian Financial Complaints Authority (AFCA).
Australian Financial Complaints Authority (AFCA) details:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
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My decision to move happened very suddenly 3 years ago when my husband had to go into care. I had never lived on my own, so was a bit apprehensive. I am very happy that we found Wimmera Lodge, as it is everything I hoped for. We have a very friendly group of residents, and together have quite a good social life (if we wish). I feel very safe and have never had any reason to be nervous. We are only 5 minutes from the CBD, and have a town bus stop a short work away for anyone who does not drive. It is a very quiet area in a nice new neighborhood. My home is very cosy and comfortable and I would recommend the life-style to anyone.
For Kay and I moving into the McLaren Vale Lodge, back in February 2015, was just what we needed. We were at that stage when “downsizing” was a real option for us. The 3 bedroom unit gave us all the space we needed including a home office as well as room for the grandchildren when visiting. Living space is more than adequate and with it all being newly refurbished it’s so easy to maintain. We were welcomed by everybody we came in contact with including staff as well as residents and new neighbours.
McLaren Vale Lodge
McLaren Vale Lodge
We are delighted with our new home here at Chiton. The quality and attention to detail is second to none. We believe we are very fortunate to have the opportunity to enjoy the unique aspects of this 7 star eco village lifestyle. The wetlands walks are a delight and the vista from our living room is so peaceful; bird watching has become our new “hobby”. Truly a wonderful relaxing place to spend our retirement.
Chris and Terry
Chiton Retirement Living
We came across Winzor Retirement Estate, we liked it straight away mainly because it had privacy in the back garden. Winzor Retirement Estate isn’t too big which we also liked, it means you get to know everyone and it’s secure. It’s a great lifestyle with all amenities close by and we don’t have to worry about maintenance problems as most are handled by KeyInvest. We would certainly recommend this village to anyone thinking of moving into a retirement village.
Elaine and Malcolm
Winzor Retirement Estate
I have a lovely 2 bedroom unit, drive in lock up garage, a manageable front and back garden and wonderfully caring neighbors. I can also be in the city by bus in 15 minutes and to the beach in 40 minutes. I now have the time to do the things I enjoy, like overseas holidays. You can just shut the door and know everything is fine. It gives you a sense of freedom and it’s comforting knowing you have a good village manager - any problems and he is there to fix it. It’s a real feeling of peace of mind, my family are close. I am happy and they’re happy.
Gables of St Morris